Refund policy

Can I exchange an item?

YES! Hassle-free exchanges! Please email sales@sunnyann.com with your name, order #, and reason for exchanging.
If the exchange is due to a packaging error, defect, or manufacturing issue, we will cover the cost to return the item. If not, you just have to cover the shipping and we'll send you out a new item at no extra cost.
*Exchanges must be made within 30 days from the date your item was delivered.

There are NO RETURNS for Customized Items. Those sales are final unless it's a quality issue or incorrectly sent.